Help and support

Backing up your diary

Your diary is stored on your phone, not on our servers. Go to Settings → Save a backup every couple of weeks and save the file somewhere private, such as Files or iCloud Drive on iPhone, or Google Drive on Android. Photos are included. Videos are too big, so save any you love to your Photos app too.

Moving to a new phone, or from the website to the app

1. On the old phone (or the website version), go to Settings → Save a backup.
2. Install Giggle & Grow on the new phone.
3. Go to Settings → Restore from a backup and choose the file.

Plus

You can have Plus monthly (£6.99), every 6 months (£34.99, about the length of weaning) or yearly (£59.99). Monthly, 6-month and yearly plans renew until you cancel. If you're pregnant, the pregnancy plan is £44.99 for 9 months of Plus, one payment that doesn't renew. Those are UK prices; elsewhere it's the price the App Store or Google Play shows in your country. It adds extras across the app, such as every recipe, the weekly planner, the shopping checklist and a diary for more than one child. The full list is on the Plus page in the app. Plus is only in the iPhone and Android apps; the website version is free.

Monthly, 6-month and yearly plans renew automatically until you cancel. To cancel one, open Settings in Giggle & Grow and tap Manage or cancel subscription. You can also do it on iPhone in Settings → your name → Subscriptions, or on Android in Google Play → Payments & subscriptions → Subscriptions. Plus stays on until the end of the time you've paid for. The diary and everything in it stays either way.

On a new phone, or after reinstalling, open the Plus page and tap Restore purchases. Use the same Apple ID or Google account you bought with. Restoring brings back what you bought, not your meals; use a backup for those.

Refunds are handled by the store you paid. On iPhone, that's Apple, at reportaproblem.apple.com. On Android, it's Google Play: see Google Play refunds. If something you bought doesn't work, email us too. None of this affects your legal rights.

Reminders aren't arriving

Open the iPhone Settings app, tap Notifications → Giggle & Grow and turn on Allow Notifications. On Android, open the phone's Settings app, tap Apps → Giggle & Grow → Notifications and turn them on. Then, in Giggle & Grow, check the planning reminder on the Plan page and the allergen reminder in Settings.

Turning off AI answers

With Plus, you can use AI answers once you've agreed on the screen that explains it. To stop, go to Settings → AI answers and tap Turn off AI answers. Quick answers from the app's own guides still work, and nothing leaves your phone for those.

Sharing with your partner (iPhone)

With Plus on iPhone, go to Settings → Share with your partner, tap Share the diary and send the invitation to the other parent. You each need to be signed in to iCloud with your own Apple ID. Feeds, meals and nappies logged on one phone show up on the other. Photos and videos stay on each phone. To stop, tap Stop sharing, or Leave the shared diary on the other phone. Each phone keeps its own copy.

Locking the app

In the iPhone and Android apps, go to Settings and turn on Lock the app with Face ID (or Touch ID, your fingerprint or face, or your passcode, depending on your phone). The diary is covered whenever you leave the app, and it asks again after a minute away. You set it on each phone separately, and your phone does the check itself, so nothing is sent to us. It's free.

Pausing updates after a loss

We're so sorry. If a pregnancy has ended, or after the loss of a baby or child, you can go to Settings → Pause pregnancy and baby updates. During pregnancy, there's also a link on the pregnancy page: Our pregnancy has ended. It turns off updates, reminders, ads and offers, and nothing you've saved is deleted. If you share the diary, the other phone changes too. It's free, and you can turn updates back on later if you want to.

Deleting everything

Go to Settings → Delete everything. It removes the diary, photos, videos and reminders from this phone, and it can't be undone.

Report a gift list or baby shower page

Gift lists and baby shower pages are made by families using the app. If one has a scam link, nasty words or anything else that shouldn't be there, email hello@giggleandgrow.co.uk with "Report" in the subject line and the page's full link. We'll look at it and take it down if it breaks the rules or the law. Links from the page itself go to other shops, which we don't check.

Report a security problem

If you think you've found a security problem in the app or this website, please email hello@giggleandgrow.co.uk with "Security" in the subject line. Tell us what you found and how to see it, and please don't make it public until we've had a chance to fix it. Our security.txt file has the same details.